Privacy Policy
Last Updated: January 2026 • Vihari Tourism Pvt Ltd
1. Introduction
Welcome to Vihari Tourism (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This policy outlines how we collect, store, process, and safeguard your data when you visit our website or book air tickets and hotel accommodations through our platform.
2. Information We Collect
To process flight and hotel reservations, we collect the following information:
- Passenger Information: Full legal names (matching government photo ID/passport), title, gender, date of birth, passport number and expiry date (for international flights).
- Contact Details: Primary traveler email address and mobile phone number for sending booking confirmations, PNR updates, flight change alerts, and e-tickets.
- Billing & Corporate Info: Billing address, Goods and Services Tax Identification Number (GSTIN), and registered company name for business invoicing.
- Payment Information: Transaction identifiers and payment status via secure RBI-compliant payment gateways. We do not store complete credit card or debit card numbers on our servers.
3. How We Use Your Information
We use your information exclusively to:
- Communicate with airline Global Distribution Systems (GDS) and direct carrier APIs to reserve and ticket your flights.
- Confirm hotel room reservations and transmit guest manifests.
- Generate real-time e-tickets, tax invoices, and offline boarding passes.
- Comply with aviation security regulations mandated by the Directorate General of Civil Aviation (DGCA) and Bureau of Civil Aviation Security (BCAS).
- Provide 24/7 customer support via email, phone, and WhatsApp.
4. Data Sharing & Third Parties
We only share your information with authorized third parties strictly necessary to fulfill your travel itinerary:
- Airlines & Consolidators: Operating carriers (such as IndiGo, Air India, SpiceJet, Akasa Air, Emirates, etc.) and our wholesale flight aggregator (Tripjack) for PNR generation.
- Hotels: Property management teams to guarantee guest check-in.
- Regulatory Bodies: Law enforcement or airport security authorities when legally required under Indian law.
5. Data Security & Offline Pass Vault
We employ industry-standard TLS encryption for all data in transit. Offline boarding passes and trip manifests stored via our Progressive Web App (PWA) cache reside on your local device and can be removed at any time by clearing your browser cache.
6. Grievance Officer & Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer: